Biggest achievement last year?

Genting Hong Kong turned around its business last year, with a US$68.1 million net income after tax. This represents a 396 per cent increase from a loss of US$23.2 million in 2009. It can be attributed to adherence to operational efficiency, cost-effectiveness and active management of Star Cruises’ fleet deployment in the major cruise hubs of Singapore, Malaysia, Taiwan and Hong Kong, among other key efforts.

The one goal for this year?

Star Cruises will continue to strengthen our products and services to offer a world-class travel and leisure experience to our customers. On that note, we are excited that Star Cruises will deploy our 51,000-tonnage SuperStar Aquarius to Sanya in November this year, and call at three ports in Vietnam. 

What must travel consultants do to be of more value to you? 

Successful consultants should reach conventional and non-conventional market segments, using the widespread social media and other online platforms when necessary. It is also important to communicate, engage and reach new markets deftly.

In addition, they need an efficient booking engine to expand their business. On that note, we recently developed an online B2B2C booking engine, which can be integrated into our travel professionals’ online platforms and link up their customers with our travel packages conveniently.

To be the best in the field today, one must…

Be committed to delivering the best-in-class services and unforgettable experiences. 

Credits to Mr William Ng, COO, Star Cruises