What factors have enabled your company to remain a top performer in your sector, and top of mind among your customers, all these years?
We would like to sincerely say thank you to the travel experts who voted for us. They have added value to our hotels as well as our clients by offering additional services over and above our room products.
We have continued to develop and upgrade our hotel services, reinforce products and refurbish rooms. For example, to cater to a more diversified market, we personalise products to enhance convenience for our guests. With travellers demanding more connectivity, Regal now offers free wifi for all guests booking via our Regal Hotels website, and in our lobby area.
What is the one most important business decision you have made this year?
We manage the hotel team with a great understanding of what five-star service really is, and believe passionately in ongoing training and development.
As a responsible international hotel management group, Regal Hotels has in the last few years been promoting sustainable tourism and encouraging travel partners to actively engage in corporate social responsibility. The travel industry has the benefit of reaching out to travellers from all over the world to become economically sustainable.
Credits to John Girard, Area general manager (Hong Kong), Regal Hotels International and general manager, Regal Airport Hotel
Picture: David Holden, Representative, Regal Airport Hotel