Thai Airways

Discover Their Story - Thai Airways
Inducted in 2016
Consecutive Award Won: Best South-East Asian Airline

Thai Airways International is the national carrier of the Kingdom of Thailand and has a fleet of 96 aircraft, serving 76 destinations or 77 airports in 32 countries. Founded in 1960, THAI currently operates an average of 1,086 roundtrip flights per week on domestic, regional and intercontinental routes in Europe, Asia, and Australia. The key to THAI’s success is its major award-winning in-flight and on-ground service, convenient schedules and on-time performance.

THAI aims to be the “First Choice Carrier with Touches of Thai” and strives to be the airline that customers select first by creating satisfaction beyond the customers’ expectation, building sustainable commitment to customers, ensuring smooth as silk travel experience, and emphasizing Thai touch service excellence and consistency at all customer touch points. Over the past 57 years of operation, THAI has received countless international awards in recognition of excellent products and services as one of the world’s most admired carriers in research carried out by leading travel magazines and passenger surveys.

THAI is one of the five founding members of the Star Alliance network, which was established in 1997.

 

Video

Interviews

    • 2016

Summary

The Next Chapter

THAI is working to tailor inflight services to meet better meet customer preferences and recently launched the Service Beyond project on selected flights from Bangkok to Tokyo (Narita), London, Paris, and Frankfurt. Passengers who fly Royal Silk Class receive more personalized one-on-one service, a la carte dining, electronic guest profiling and history is implemented, whereby customers can experience increased comfort and convenience on board. THAI ordered 12 A350-900 aircraft, four on direct order and eight on lease, the first A350-900 to be delivered at the end of third quarter 2016, which will initially serve Melbourne. THAI also has plans to resume service to Moscow and a destination in the U.S.A., as well as begin flights to Tehran.