Biggest achievement last year?
Changi Airport hit a record 42 million passenger movements in 2010, placing us as one of only seven airports in the world to handle more than 40 million international passenger movements annually.
Significant progress was made in growing our retail business as the airport continues to adjust and improve its retail mix and attract quality concessionaires to operate at Changi while offering retail and sales promotions through effective marketing.
For FY2010/2011, Changi Airport achieved for the first time over US$1 billion in concession sales, attaining about 15 per cent growth for both the airside and landside retail concessions.
The one goal for this year?
Against the backdrop of anticipated growth in the Asia-Pacific air travel market, we will strive to grow traffic numbers while maintaining the hallmarks of our success – operational efficiency and service excellence.
What must travel consultants do to be of more value to you?
They could help to attract more travellers to Singapore by highlighting the newly-developed tourist attractions such as Marina Bay Sands and Universal Studios, as well as upcoming ones like the Gardens by the Bay and River Safari.
We also value the role travel professionals play in helping to position Changi Airport as the choice stopover transit point in the region.
To be the best in the field today, one must…Not let up on determination and drive for excellence and constantly innovate to improve service and product offerings.
Picture: Mr Andy Sim, Assistant Vice President, Singapore Changi Airport