What is the one most important decision you have made to your business this year, in view of the competitive environment today?
Singapore Changi Airport has always built ahead for future capacity. These are exciting times as we are actively working on a number of major infrastructure projects that will not only enhance our capacity for future growth, but will continue to strengthen our appeal as a major global air hub. A good example is the development of an iconic mixed-use complex in front of Terminal 1, called Project Jewel, which will be a world-class, signature lifestyle destination that will enable us to capture tourism mindshare and boost Singapore’s appeal as a stopover point for travellers. Besides Project Jewel, we have announced plans for Terminal 4, which will service both full-service carriers and low-cost carriers with a full suite of passenger amenities, together with a fifth terminal and third runway in the next decade.
What is your goal for 2014?
Besides our relentless efforts to deliver our world-class ‘Changi Experience’ to passengers passing through our gates with innovation and service from the heart, in light of recent announcements on Project Jewel and Terminal 4, Singapore Changi Airport is engaging in consultations with the various stakeholders such as airline partners, members of the airport community, travellers and government agencies, to shape the future of Singapore’s aviation.
What must travel experts do to be even more valuable to you?
We want travellers to ‘rethink travel’ when they experience the first-class feeling provided at our service touch points and facilities. While we would like travel experts to become ‘Changi advocates’ for an increased awareness of Singapore Changi Airport globally, we are cognisant that we have to wow them – as with any and every passenger who passes through our terminals. And so, we continue to strive to ensure that the ‘Changi Experience’ continues to impress.
Picture: Simon Chew, Airport operations manager