TTG Travel Hall of Fame 2018

Hertz Asia Pacific

How has your organisation stayed ahead of the competition this year?

Hertz remained a leader in the car rental industry this year, as it has for the past 100 years.

Hertz prides itself on consistent service quality worldwide delivered by great staff; the people who ensure every Hertz customer receives a positive and caring rental experience. Our award-winning Gold Plus Rewards loyalty program offers our global customers exclusive benefits including skipping the counter and the ability to earn points and redeem for rental days.

Hertz continually offers innovative rental solutions such as Ultimate Choice in the US, allowing customers to choose the vehicle they want to drive, and Hertz Connect in Europe – a portable free mobile Wi-Fi device, to enhance service offerings and maintain a clear point of difference to competitor brands.

What three factors are critical in bringing your organisation continually forward into the future?

People: Hertz employees are committed to delivering great customer experiences through respect, care and support for our valued customers.

Fleet: our great range of vehicles means we have a vehicle to satisfy our customer’s needs at over 10,000 locations globally. Customers can count on the quality and reliability of the Hertz fleet to get them where they want to go.

Technology advancements: Hertz is committed to providing customers ease and value with technological innovations and is continually improving technology to deliver a seamless customer experience by enhancing the entire customer journey from booking to returning the vehicle.

What can your trade partners and customers look forward to in doing business with you in 2019?

Hertz is committed to staying a leader in the car rental industry and will continue to invest in exceptional products and service value for customers.

In 2019, Hertz plans to offer more choices for customers, further expand its footprint in Asia, continually upgrade its fleet and offer a car-class mix that customers prefer. Hertz will continue to focus on exceeding the expectations of trade partners and customers, as well as developing our employees for success. – Eoin MacNeill, vice president

Credits to Nicholas Waring, Director, franchise – Asia-Pacific, The Hertz Corporation