How has your organisation stayed ahead of the competition this year?
This year for our Mediterranean and Caribbean cruises, we launched Symphony of the Seas with groundbreaking innovations like the Ultimate Family Suite with an indoor slide, the 10-deck high Ultimate Abyss slide, AquaTheatre, Boardwalk and Central Park.
Here in South-east Asia, we launched the longest-running programme on Voyager of the Seas.
What three factors are critical in bringing your organisation continually forward into the future?
Innovation is part of our brand DNA. We constantly introduce revolutionary ship designs and firstat-sea onboard amenities. Secondly, our hallmark Gold Anchor Service delivers a warm, friendly and personalised service to all guests. Lastly, our travel agents play a big part as our greatest ambassadors.
What can your trade partners and customers look forward to in doing business with you in 2019?
For 2019, we will excite everyone with our Double Quantum Year and our brand new ship, Spectrum of the Seas, in Asia. She is the first of the Quantum Ultra Class with never-before-seen features such as Sky Pad, the VR bungee trampoline experience and the two-level Ultimate Family Suite with an in-room slide, as well as a palate of new dining concepts. This will be followed by the six-month South-east Asian season of Quantum of the Seas.
Credits to Angie Stephen, AVP, managing director, Asia-Pacific, Royal Caribbean International