How has your organisation stayed ahead of the competition this year?
After 10 years of working on delivering great guest experiences, it’s time to shake things up a little more! We listened closely to our guests in preparation of a spruce-up! We are so excited to share that we are undergoing a renovation this year to bring our guests more colourful and delightful stays. Watch out for the spots of colours in our brand new look to excite your senses and light up faces.
What factors are critical in bringing your organisation continually forward into the future?
Our talents, who are known as Chief Experience Officers (CEOs), are our most prized capital of the organisation. They deliver service to our guests with a sense of camaraderie and wholehearted friendliness. We work hard at keeping them happy so our guests will be happy.
Creativity plays an essential role and gives us a cutting edge. We spice things up by creating fun moments! Throwing on red and white garb in celebration of Singapore’s National Day and serving up a teh tarik (pulled milk tea) with kaya toast for breakfast are our ways of sharing the joy! See us in October for a haunting yet friendly (think Casper!) check-in experience on Halloween.
We continue to seek inspiration from the Singaporean community we live together with! See us dress up in multi-ethnic costumes for Racial Harmony Day or share the festive spirit with Orchard Road’s longest lohei (tossing of the yusheng or Chinese raw fish salad) during the Lunar New Year. It’s part of our promise to bring authentic experiences to our guests.
What can your trade partners and customers look forward to in doing business with you in 2019?
We look forward to meeting our partners and guests as Asia-Pacific’s Best Independent Hotel (Hall of Fame) and post-makeover. Think pops of bright hues of lush red, royal blue and butterscotch yellow and brand new Simmons Dream beds.
Credits to Patrick Fiat, General manager and chief experience officer (CEO), Royal Plaza on Scotts