How has your organisation stayed ahead of the competition this year?
Changi Airport has continued to put passengers at the heart of everything we do since the airport opened its doors in 1981.
Even as the airport continues to expand and add new city links, it remains a hub of choice where passengers can get the best connectivity to the rest of the world. Shopping and dining options are constantly refreshed to bring excitement and choice. As for facilities, they are carefully designed to delight, just as our processes are in place to ensure smooth operations.
What three factors are critical in bringing your organisation continually forward into the future?
Investment in innovation and technology is a must-have to stay on top of the game.
Besides hardware, we develop our people and create opportunities for them to do their best.
We also continue to engage our entire airport community so that every airport staff is working towards the continued success of Changi.
What can your trade partners and customers look forward to in doing business with you in 2019?
At Changi, we are constantly on the lookout for new partners who can offer the next generation of solutions, be it to improve productivity or to bring greater convenience to our passengers.
With the airport buzzing with activity round the clock, Changi Airport provides a live environment with many data points to collect valuable data to improve what we bring passengers.
Credits to Oliver Kiesewetter, Vice president, airside operations, Singapore Changi Airport