What is the most impressive achievement for your company this year?

Banyan Tree Spa Sanctuary Phuket’s programme, Sanctuary Wellbeing, has received encouraging feedback from guests in the past year. Sanctuary Wellbeing, a unique wellbeing programme, was designed internally by a team of experts and practitioners and offers an extensive calendar of more than 50 activities across four curated tracks, each addressing specific wellbeing objectives while providing guests an opportunity to uplift their overall state of wellness. With the success of this initiative and consumers’ increasing focus on holistic wellbeing, Banyan Tree Spa is seeking to introduce this to other properties and cater to changing consumer demands.

It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?

To develop capabilities for the future and maintain an industry leadership position, the Spa Academy has elevated and bolstered training curriculum with specialties in physiotherapy, fitness and naturopathy amongst others, further enhancing the Spa Academy’s competitive advantage. The more robust team of professionals with an all-rounded talent pool puts the Spa in a more strategic position to create new products and services to meet the demands of growing wellbeing segments.

What can your trade partners and customers look forward to in doing business with you in 2020?

In 2020, Banyan Tree Spa looks forward to collaborating with global wellness practitioners and industry members to enhance and expand our existing wellbeing offerings. Guests can also look forward to more innovative spa therapies and wellbeing experiences as the team works towards presenting a more extensive selection of activities to address different aspects of wellbeing.

We are also looking to present a fresh new look across all Spa outlets through multiple channels. This initiative stays true to our commitment of constantly innovating and improving service deliverables. Along with the new look, the team will also be conveying a more well-rounded interpretation of Banyan Tree Spa’s philosophy of nature-inspired wellness therapy and a Sanctuary of the Senses for all our guests. – Ho Ren Yung, vice president, Brand HQ, Banyan Tree Spa

Credits to Thida Bampenthamnamsuk, Spa manager, Banyan Tree Spa