TTG Travel Hall of Fame 2019

Hertz Asia Pacific

What is the most impressive achievement for your company this year?

As part of the company’s growth plan, Hertz Asia has commenced operations in Taiwan and Vietnam and appointed General Sales Agents (GSA) in Macau, Cambodia, Laos and Myanmar. By operating globally and applying local knowledge, Hertz delivers consistent quality car rental service, which resonates with customers wherever they are in the world.

It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?

Hertz understands that people are an integral part of any business and have an influential leadership culture in place, which identifies and develops in-house talent. At Hertz, we always look to promote internally, rather than search outside the organisation. This is achieved in a number of ways from formal training, exposure to new projects, mentoring and coaching.

The current regional and global matrix management structure encourages knowledge sharing and collaboration across regions to help people achieve their professional and personal career goals.

Operating around the world, Hertz offers international opportunities; something that is desirable in today’s job market and helps us retain and attract new talent.

What can your trade partners and customers look forward to in doing business with you in 2020?

Hertz is currently undergoing a technology transformation, rolling out a new cloud-based CRM program. Also, Hertz is in the process of launching a faster and more flexible mobile app and developing a unique core rental and reservation system. This system will make the car rental experience even more effective and efficient to deliver the best customer experience possible.

Hertz prides itself on combining the latest technology, premium vehicles and excellent customer service, going that extra mile to deliver the best car rental solution to meet a range of customer needs.

Through investing in technologies and strategies, Hertz is well positioned to meet future customer expectations and work with our trade partners seamlessly in the years to come. – Eoin MacNeill, vice president, Hertz Asia Pacific

Credits to Brigette Tan, Senior manager – loyalty & partnership marketing, Asia, Hertz Asia Pacific