What is the most impressive achievement for your company this year?
In 2019, the iconic Raffles Hotel Singapore welcomes guests to a newly restored hotel, following a careful and sensitive restoration that has breathed new life into our beautiful building. With enhanced comfort and splendour for the discerning traveller, guests are invited to immerse in our striking architecture, heritage and graceful service for that unique feeling of being somewhere very special.
It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?
An organisation is only as good as its people. A large number of our colleagues have been with the hotel for many years; some more than 20 years. We believe in providing constant on-the-job training, including adapting to technological changes. There are succession plans in place in all departments to ensure continuity.
At the same time, we also provide opportunities for colleagues to take on leadership roles in various committees within the hotel that will give them the chance to add variety to their work.
What can your trade partners and customers look forward to in doing business with you in 2020?
The restored Raffles will continue to refine its hallmark experiences while introducing new distinctive ones.
Guests can look forward to modern comforts and amenities whilst retaining the signature colonial architecture and views of verdant gardens and also experience our legendary service as they enjoy newly opened bars, restaurants and boutiques whilst exploring graceful courtyards and relaxing in cosy social spaces.
Raffles Singapore is also the ideal address for elite corporate events and glittering social galas. Well-planned meetings, events and celebrations complemented by impeccable service, charming decor and exceptional catering all come together to create an unforgettable experience. With 2,500 square metres of resplendent event spaces, all celebrations at Raffles will be unparalleled. This includes event spaces which are conveniently located in close proximity on the same level – great for larger premium events with a need for breakout rooms. – Christian Westbeld, general manager, Raffles Hotel Singapore
Credits to Jesmine Hall, Director of marketing communications, Raffles Hotel Singapore