What is the most impressive achievement for your company this year?
Consistent higher occupancy than last year.
It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?
We treasure talent and the young generation. Thus we offer various training courses for our internal team and also we partner with various institutes to develop trainee programs for overseas hospitality students to sharpen the skills. Starting from orientation, we cultivate them with our company values and commitment to deliver high quality service. We always teach them to keep the spirit to learn, the flexibility to adapt to changes and various cultures and most of all, to have fun in this industry!
What can your trade partners and customers look forward to in doing business with you in 2020?
he High Speed Rail link to the Mainland, the Hong Kong-Zhuhai-Macao Bridge, the Greater Bay Area development, and the visionary Belt and Road Initiative opens the door to immense new travel possibilities, particularly in the development of multi-destination itineraries. Being a hotel located in close proximity to the bridge, Regal Airport Hotel is expecting to receive an influx of high value-added overnight visitors, and added passenger convenience. We will also add the Regala Skycity Hotel in 2020.
Credits to John Girard, Vice president of development, area general manager (Hong Kong), Regal Hotels International and general manager, Regal Airport Hotel