What is the most impressive achievement for your company this year?
Royal Plaza on Scotts Singapore welcomed guests after the completion of a major renovation.
Guests can look out for the pops of colours and accents of local heritage around the hotel. Wall pieces of Singapore’s old shophouses add a nostalgic yet contemporary graphic element to the scheme. Spot Asian and local touches added by inspiring artists and soak in the culture as their works celebrate the rich heritage of the region.
It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?
With the overhaul of the hardware, the heartware of the brand has also been enhanced. We refreshed our brand values to “C.O.L.O.U.R.S” (Creativity, Ownership, Lovable, Opportunity, Unexpected, Real and Sincerity) that helps Chief Experience Officers (CEOs)* build experiences that deliver the brand’s new tagline “Colour Your Day”.
Royal Plaza on Scotts also believes in treating CEOs as guests as the adage goes: “Happy staff makes happy guests”. One of the investments the hotel has made for the CEOs include a newly-renovated dining area – Flavours. The space was named by CEOs and incorporates lifestyle touches such as warm wood tones, a brand new Italian coffee machine and powerpoints for charging mobile devices (as the CEOs get recharged too).
*Chief Experience Officers (CEOs) refer to talents of Royal Plaza on Scotts, as every talent plays a key role. Each touch point is significant to the guests’ experiences.
What can your trade partners and customers look forward to in doing business with you in 2020?
Royal Plaza on Scotts looks forward to an even more exciting year for Singapore’s tourism industry with new world-class attractions opening up and events, such as Formula E and gamescom, coming in to welcome more international visitors. The hotel will work even more closely with business partners to tap on emerging opportunities and engage guests to deliver authentic and personal experiences.
Credits to Patrick Fiat, General manager and chief experience officer (CEO), Royal Plaza on Scotts