What is the most impressive achievement for your company this year?
The launch of Jewel Changi Airport (Jewel). Changi Airport Group (CAG) set out to transform the airport from being just an air transport node to a destination in itself.
The expansion of Terminal 1 to increase handling capacity and the redevelopment of the open-air carpark in front of the terminal were catalysts for CAG to build a mixed-use development located centrally within the Changi Airport complex. With its iconic architecture, lush indoor gardens, one-of-a-kind attractions, and unique shopping and dining options, Jewel is a multi-dimensional lifestyle destination for Singapore residents and international travellers to enjoy.
It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?
CAG places great emphasis on leadership development, to strengthen the capabilities of people managers and leaders across all levels to grow their teams and deepen engagement. As we work with increasing ambiguity and at an accelerated pace of change, we continue to develop new competencies and mindsets across CAG, to build greater agility to take on the challenges of the changing operating environment.
What can your trade partners and customers look forward to in doing business with you in 2020?
The opening of Jewel Changi Airport in April this year presents opportunities for us to feature Jewel offerings in tour itineraries and packages. We will work closely with our trade partners and continue to explore new and innovative marketing initiatives. – Dennis Yim, Director, Corporate & marketing communications, Changi Airport Group
Credits to Lee Ching Wern, Associate general manager, Airport operations management, Changi Airport Group