What is the most impressive achievement for your company this year?
This exciting year is a true testament of Travelport’s commitment to leading a new era in travel technology and distribution methods.
In the NDC arena, having been the first GDS to make a live NDC booking in October 2018, Travelport has since completed onboarding quite a few agencies, connected to five European airlines’ NDC content, and processed the first live test GDS bookings of Qantas’ NDC content.
It is often said that an organisation is only as strong as its people. What investments have your company made in talent development this year?
This is a particularly rewarding year for Travelport, as we have been experiencing a transition phase with the changing ownership of the company. The transition has been very smooth and successful. We have made considerable investment in our employees, helping them explore the massive opportunities unlocked by the changes within our company. I am also deeply thankful for our teams’ customer-centric spirit and hard work to deliver improved choice, superior travel content and enhanced user experiences for our customers.
What can your trade partners and customers look forward to in doing business with you in 2020?
With new ownership, new leadership and our ongoing commitment to become the partner of choice for customers, we are looking forward to continuing on the momentum we are already building. In 2020, we will continue to progress from the initial implementation phase into the ongoing delivery of NDC. With our NDC API Trip Services launching soon, we will deliver NDC for more customers, helping our travel partners distribute their content exactly as they wish to do so.
We will also continue to invest in the speed and quality of our search, shopping, travel management and robotics capabilities and as we have always done, look at ways to use new technologies to make the process of buying and managing travel continually better for everyone.
Credits to Mark Meehan, Managing director, Asia Pacific, Middle East and Africa (APACMEA), Travelport