What is the one most important decision you have made to your business this year, in view of the competitive environment today?
Lotte Tours has opened its eyes and ears in a constant effort to listen to customers’ opinions and be aware of their needs. We are always concerned about how we can do things better to develop not only the company, but also South Korea’s tourism industry.
What is your goal for 2014?
Every year is cast in the same mold, but we endeavour to do our best to satisfy our customers through customer satisfaction management and the best service.In 2014, we will invest in the FIT, corporate business and online segments which offer great growth potential. We will also be intensifying our sale of cruise products. Our plan is to operate two cruise charters in 2014, compared to only once in the past years.
What does this award mean to you and who would you like to share it with?
We are very honoured to be the first South Korean travel agency inducted into the TTG Travel Hall of Fame, following 10 consecutive wins of the Best Travel Agency – South Korea award.
We believe that winning these awards as well as being in the TTG Travel Hall of Fame indicates our ability in meeting our customers’ expectations.
We would like to take this opportunity to thank our customers. We will continue to provide high-quality and reasonably priced cruise tours to South Korea in return for their support.
Credits to Mr Harry Baek, Executive Vice-President, Lotte Tour