TTG Travel Hall of Fame 2014 Royal Cliff Hotels Group

Royal Cliff Hotels Group

What does this award mean to you and who do you want to share it with?
We are truly honored to continuously receive an award from TTG which affirms our drive for excellence in customer service. Receiving this award means a lot to everyone at the Royal Cliff. It serves as a big motivator and an inspiration for our team to continue demonstrating the level of hospitality excellence our hotel has achieved as well as deliver high standards of customer service that keep our guests satisfied and happy at all times.We want to share this award with the whole company and our guests. They are the ones who drive us to provide innovative and unparalleled services coupled with the best hospitality and we are grateful for their ongoing patronage, loyalty and positive feedback.


What motivates you to excel in all that you do?
Our customer’s happiness and satisfaction are what drives us to excel. To meet the demands of our leisure and MICE customers worldwide is a challenge that we enthusiastically take on every day. We take to heart providing our leisure customers with the best holiday experience while continuously innovating and upgrading our service portfolio. With regards to our MICE customers, we aim to make the life of the organisers as easy as possible.   


What advice would you give to the next generation of tourism professionals who desire success in this trade?
First of all, tourism professionals should love the hospitality industry. They should be passionate about service and in making people happy. They should have an earnest desire to serve and be of service to guests from around the world.This industry is a ‘people business’ where you have to deal with different types of personalities and preferences bringing with it its own set of challenges. However, when one feels passion and love for the industry, such challenges can be easy to overcome. Based on our experience, when we use creativity and put a lot of love in what we do, the results always turn out in a positive way bringing with it its own satisfaction and sense of fulfillment.   


Credits to Khun Vitanart Vathanakul, Executive Director, Royal Cliff Hotels Group