What factors have enabled your company to remain a top performer in your sector, and top of mind among your customers, all these years?

This year marks the 44th anniversary of Lotte Tour’s establishment.

According to a customer satisfaction survey of package travel by KCA(Korean Customer Agency), Lotte Tour placed first in two factors: performance of contract and satisfaction of travel program, and staff service. It is through satisfaction that customers believe in us and become frequent customers.

Through our on-going efforts, Lotte Tour will continue to remain a top performer in our sector and top of mind among our customers.

What is the one most important business decision you have made this year?

In 2015, Lotte Tour operated its sixth charter cruise, sailing to Yokohama, Incheon, Okinawa, Amami, Kagoshima, Nagasaki, Busan and Shanghai. The seventh charter cruise in 2016 is being planned to call at Fukuoka, Donghae, Vladivostok, Muroran, Aomori, Niigata, Ganazawa and Busan.

We have been creating new cruise passengers and international tourists every year and are increasing the awareness of the cruise industry in Korea. We believe Lotte Tour’s charter cruises will contribute to the development of Asia’s and even the world’s cruise industry.

Our important future project is the development of an online booking system.

Credits to Harry Baek, Vice president, Lotte Tour