What factors have enabled your company to remain a top performer in your sector, and top of mind among your customers, all these years?
Our passengers’ needs and wants are at the heart of all we do. We believe that being able to anticipate their needs as well as exceeding their expectations remain critical to our business.
We continuously strive to innovate and redefine the concept of travel; always seeking to raise the bar for what an airport can be. This philosophy translates across the various aspects of our business: from growing the air hub, reinventing the airport experience, striving for retail innovation, to plans for new infrastructure and ultimately elevating the airport experience to one our passengers truly welcome and appreciate.
What is the one most important business decision you have made this year?
Partnerships with key stakeholders in the tourism industry continue to be important to us. This year, we embarked on a two-year partnership with the Singapore Tourism Board that seeks to strengthen Singapore’s appeal and raise visitor numbers by raising awareness of the Singapore experience across the airport and destination.
Credits to Kelvin Ng, Assistant vice president, corporate and marketing communications, Singapore Changi Airport
Picture: Audrey Lee, Senior vice president, economic affairs, Changi Airport Group