What do you think has kept your organisation so successful in what it does all these years?

At Changi, passengers are at the heart of everything we do. Every facility that you see at the airport has been carefully thought through with the passenger in mind. To constantly improve the passenger experience, we listen closely to their feedback. This is done through various ways, including regular on-ground surveys and via our online channels. Whenever we want to introduce new initiatives, we may even conduct a pilot test first so we can gather data and information.

What latest innovations in products and services has your organisation introduced this year?

Our new Terminal 4 will be the first terminal in the whole airport to offer end-to-end self-service options, more commonly known as Fast and Seamless Travel (FAST) – integrating facial recognition technology at each stage of departure.
– Jayson Goh, managing director, airport operations.

An organisation is only as good as its people. So, how is your organisation investing in the next generation of leaders?

Leadership development initiatives are guided by our leadership competencies, and are designed to build experiences and capabilities of leaders at every leadership milestone. We continually evolve the leadership initiatives to grow our leaders with the right mindsets and skill sets to take the organisation forward. – Justina Tan, managing director, people team.

Credits to Simon Chew, Senior Manager, Airport Operations, Singapore Changi Airport