What factors have enabled your company to remain a top performer in your sector, and top of mind among your customers, all these years?
We adhere to four principles – safety, operational efficiency, customer convenience and environment. This commitment has earned us the recognition as the world’s best airport more than 60 times.
We continuously enhance our services for tech-savvy travellers. We have also rolled out new initiatives to enhance the overall airport experience, including the launch of a brand new relaxation corner for passengers, free wifi access and device charging services.
We have also hosted the first Hong Kong Classics: Art, Culture and Music in the airport this year with different exhibitions and performances staged to welcome passengers from all over the world.
What is the one most important business decision you have made this year?
To accommodate future air traffic growth, Airport Authority Hong Kong (AA) has been working on medium and long-term development plans. During the year, the expanded west apron with 28 aircraft parking stands became fully operational. The Midfield Development, which includes a five-storey concourse with 20 parking stands, is in good progress. The development will add 10 million passengers to HKIA annual capacity upon its completion by end of 2015.
In the long-term, AA is planning to expand HKIA into a three-runway system.
Credits to Raymond Ng, Deputy general manager, Terminal 1, Airport Authority Hong Kong